Improving usability and experience in the process of onboarding an EV charging station.
E-Mobility
Elli develops solutions for private users and business customers at the many touch-points between e-mobility and the wider transition underway in society to renewable energy.
One of the solutions is a web application for charging site managers. There they can get an overview of their charging stations’ performance, as well as perform daily operations.
In this project, my task was to improve the user flow of onboarding a charging station, which proved to be too complex and difficult to maintain technically. This challenge served me as an opportunity to enhance the usability of the interface and contribute to the design system by defining rules for modal dialogs in the app.
One of the solutions is a web application for charging site managers. There they can get an overview of their charging stations’ performance, as well as perform daily operations.
In this project, my task was to improve the user flow of onboarding a charging station, which proved to be too complex and difficult to maintain technically. This challenge served me as an opportunity to enhance the usability of the interface and contribute to the design system by defining rules for modal dialogs in the app.
Client
Elli
Timeline
March 2022–May 2022
My Role
• Leading ideation, concept exploration, solution execution, and implementation of new features in a cross-functional product team, alongside Product Owner and engineers
• Improving the end-to-end experience by conducting usability reviews, identifying UX issues, and successfully pitching design recommendations
• Presentations and continuous insight sharing among the team
• Contributing to existing design system and ensuring brand-wide consistency through documentation of use cases and UI elements
Applied Methods and Frameworks
• Heuristic Evaluation
• User Flows
• Wireframing
• Prototyping
• User Flows
• Wireframing
• Prototyping
• UX Writing, Microcopy
• Interface Design
• Interaction Design, Microinteractions
• Design System
• Interface Design
• Interaction Design, Microinteractions
• Design System
Before
After
Detailed case study upon request.